--------------------------------------------------------------------------------------------

​

Accommodation Bookings

​

Check-In Time 4:00 PM  |  Check-Out Time 10:00 AM

​

Accommodation - Reservation Policy: 

A reservation request is not a confirmed booking. A booking is confirmed once payment has been received by Simply Kimberley.

​

Simply Kimberley uses a combination of dynamic pricing and set pricing to price our vacation rentals. Simply put, when demand is low, pricing is lower. When demand is high, pricing is higher. You can see our pricing and book your property on our Direct Book site at any time.   

​

Accommodation - To Confirm A Booking:

Deposit Policy: 50% deposit is required to confirm a booking. Full payment is due one (1) calendar month prior to arrival or three (3) months prior to arrival during Peak Season dates. 

​

100% non-refundable payment is required to confirm a booking within one (1) month of check-in or three (3) months prior to arrival during Peak Season dates. 

​

Minimum Booking - Seasons:

Peak Season dates:

• Dec 23 to Jan 2 - annually. Five-night minimum booking is required. New Year's booking for all properties must have a Jan 2 or later check-out. 

• AB/BC Family Day (third Monday every February) - annually. Three-night minimum booking is required over the long weekend.   

​​

Mid-Peak Season dates: 

• January 2 to the following Saturday (Jan 2-6, 2024, Jan 2-4, 2025).

• The third Monday in February to the last Sunday in February (Feb 16-19, 2024, Feb 17-23, 2025).

• A four-night minimum is required during the Mid-Peak season.

​

Shoulder or Regular Season:

• all other dates outside of Peak or Mid-Peak Season require a three-night minimum unless otherwise agreed to.

​

Accommodation - Cancellation Policy:

The initial deposit is refundable (minus a cancellation fee) with a cancellation received a minimum of one (1) calendar month prior to arrival and three (3) months for Peak Season. 

​

A one-time cancellation fee of $150 + GST is applicable to each condo cancellation and a cancellation fee of $250 + GST is applicable to all Stemwinder Chalet, Stemwinder Lodge, The Woods or Super Condo cancellations.  

​

Absolutely no refunds for cancellations received less than one (1) calendar month to arrival or three (3) months for Peak Season bookings.

​

In the event of a cancellation inside of our cancellation policy dates, Simply Kimberley will endeavour to re-rent the cancelled property. If we are successful in re-rental, we will provide a 100% credit minus the cancellation fee to the cancelling party to be used prior to the end of the same season (ski-hill closing in spring/winter and Thanksgiving in the fall). 

​

Cleaning Fee: 

Each property is subject to a per-stay cleaning fee, this fee is subject to 5% GST.

• $190 per stay for Kimberley Ridge 410 or 411 condo. 

• $350 per stay for The Woods at 137 Stemwinder Dr. 

• $375 per stay for the Stemwinder Chalet at 152 Stemwinder Dr. 

• $450 per stay for The Stemwinder Lodge at 124 Stemwinder Dr. 

 

Excess Cleaning:

In the event, that the unit is not left in a tidy state as per the check-out requested guidelines (viewable off the Hospitality Guide link sent a week prior to arrival), excess cleaning will be billed at $50/hour and charged back to the client. 

​

Refundable Security Deposit: 

Each property requires a $500 or larger security deposit (dependent upon the group at the discretion of the manager). The Stemwinder Chalet, The Stemwinder Lodge and The Woods require a minimum $1000 deposit.

• The security deposit will be refunded within fourteen (14) days of checkout once cleaning and inspection have been completed. 

• Repairs to the property are priced at materials plus $50/hour in labour. 

• Bylaw infractions (below) will be taken out of the security deposit. 

​

Accommodation - Parking Policy:

For the Stemwinder Chalet, The Stemwinder Lodge or The Woods on Stemwinder, please ensure you are parking off-street and please use the house driveway. Stemwinder Drive is a main snow-clearing route and in summer the residential neighbours appreciate our clients parking on the driveway.

​

Forgotten Item - Return Policy:

Any forgotten items will remain in Simply Kimberley's possession for two (2) calendar months if found. Any requests to return the item will applied a $20 admin fee plus mailing costs to cover our costs associated with the Canada Post office visit and employee time.  

​

Accommodation - Pet Policy: 

Simply Kimberley properties are pet-friendly with a pet surcharge of $25.00/night + tax per pet with a maximum of two dogs per stay (one dog per condo is permitted). Rental is conditional to the acknowledgement of our signed Pet Policy. We love pets but we need to ensure our units are respected and kept to hospitality standards for cleanliness. Please contact us for our Pet Policy.

 

Hot Tub: 

Simply Kimberley's units all have private hot tubs. We contract a professional hot tub maintenance company (Felko Pool and Spa) to ensure the hot tub is in suitable condition for your arrival. There are, however, mechanical events that can occur which are beyond the control of our maintenance program.  In the event that hot tubs are not functional due to mechanical issues, we will refund 5% of the nightly rate for which the hot tub was not in use.  

Hot tub water changes are $150 + GST and are required if food or alcohol has been allowed to enter the water. Hot tub water change is at the professional discretion of our hot tub maintenance company (Felko Pool and Spa); hot tub water changes will be accompanied by an image of the hot tub water prior to dumping the water. 

 

Check-In / Out Times:

Check-in time is 4:00pm or later. Check-out time is 10:00am. To request a later check-out, please reach out directly via email. 

​​

Additional Info:

• 5% GST is applicable to all totals including cleaning fees and pet fees.  

• 10% PST/MRDT is payable on all accommodations in the Province of BC. Provincial Sales Tax (PST = 8%) and Municipal and Regional District Tax (MRDT = 2%). 

• Cando Venture Corp. DBA Simply Kimberley is GST Registered with GST No. 806947545 and PST/MDRT Registered with PST No. 1111-4727  

​

Trip Interruption/Cancellation Insurance:

Things don't always go as planned, Simply Kimberley strongly recommends Travelers Insurance for your own protection. BCAA Trip Cancellation has policies to cover unforeseen situations. 

 

Zoning Policy for Stemwinder Drive:

Our Stemwinder Drive properties (124, 137 & 152 Stemwinder Drive) are located in an RTA-1 zoned area. This means it is located in a residential neighbourhood zoned for tourist accommodation. 

​

Three important bylaws govern this property for tourist accommodation. 

​

1. A maximum of 12 guests may stay at the property (up to 12 adults not including children under 17 years of age).

2. Good Neighbour Bylaw - Please abide by the City of Kimberley's Good Neighbour Bylaw.

3. No person shall cause or make, or permit to be made or caused, any noise in or on a public or private place which disturbs or tends to disturb the quiet, peace, rest, enjoyment, comfort, or convenience of any person or persons in the neighbourhood or vicinity. 

 

We enact a strict no outside disturbance/noise policy between 10p and 7a to align with the Good Neighbour Bylaw.

​

Simply Kimberley properties all employ the use of Minut, a noise-monitoring device. These devices are installed outside on our back decks and automatically alert our registered guests and Simply Kimberley management of sustained, exterior noise of 85 dB or greater for a 10-minute or longer period of time. We do not want our guests to affect the quality of life of our residential neighbours.     

​

Penalties Associated with Bylaw Infraction for Stemwinder Drive Properties:

Every person who commits an offence against this bylaw is liable to a fine and penalty of not more than $5,000.00 (Five Thousand

Dollars) and not less than $500.00 (Five Hundred Dollars) for each offence and in default of payment thereof forthwith or within such

time, as the presiding Provincial Court Judge or Justice of the Peace shall direct, the fine imposed, shall be recoverable under the

provisions of the Offense Act, R.S.B.C. 1979, Chapter 305 and all amendments thereto.​

​

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

​

Green Fees/Tee Time Bookings

 

Simply Kimberley is a tour operator and we package golf and shuttles with our lodging. While we strive to not charge any fee for our tee time booking services, certain courses do NOT provide reasonable commission. For Bootleg Gap and Shadow Mountain, we charge an additional $5-10 per golfer for our golf booking service. Please get in touch with us to confirm rates. Green fees must be paid a minimum of seven (7) days prior to arrival. 

​

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

​

Charter Transportation Bookings

​

Charter Transportation - Reservation Policy:

• A reservation request is not a confirmed booking. A booking is confirmed once a 50% deposit or full payment has been received by Simply Kimberley. Full payment must be received a minimum of fourteen days (14) prior to charter transportation service. 

​

Charter Transportation - Cancellation Policy:

• Cancellations received more than seventy-two (72) hours prior to pick-up time will receive a full refund minus a $150 + GST cancellation fee, per vehicle. No refunds for charters cancelled 72 hours or less before the scheduled pick-up time.

​

Charter Transportation - Operating Policy:

• Simply Kimberley / Resort Tours will not be responsible for delays caused by road conditions, weather or other conditions within or beyond the carrier's control. Cancellation Insurance or Trip Interruption Insurance is strongly advised due to the nature of mountainous travel.

• In the event of a flight delay, drivers will wait for 30 minutes at no additional charge. Delays beyond 30 minutes from the requested pick-up time, will be billed at $100/hour plus 5% GST in 15-minute increments.

• Standby rates are billed at the equivalent charter rate as our vehicle is taken out of operation during the "non-standby/active charter" time.  

• For departure flights, travellers must be ready 10 minutes prior to the scheduled pickup time.

• YXC Arrivals - Simply Kimberley / Resort Tours will meet clients at the arrival doors of the Canadian Rockies International Airport. Our branded shuttle will be parked out front of arrivals and the driver will be inside awaiting confirmed passengers.

• YYC Arrivals – Simply Kimberley / Resort Tours will organize a curbside pick-up and will need to be in contact with clients via mobile or email to confirm the exact pick-up location.

​​

Charter Transportation - Billing Policy:

• Last-minute changes (under 24 hours prior to confirmed pick-up) will be billed at the vehicle's respective hourly rate ($175-$225/hour).

• A consecutive, three-hour minimum applies for all charters. 

• Additional hours beyond expected charter timing are billed in 15-minute increments. 

• The full-day rate is based on a 10-hour day from the time of departure from our base to the time of return to our base. Additional hours will be billed at the vehicle's respective hourly rate ($175-$225/hour) up to the federally regulated 13 hours maximum time on service.

• Our 5' by 5' by 8' cargo trailer is available for extra storage for our 11 and 14-passenger Transit van. The cost is $100 + GST for long-haul trips beyond 3 hour drive ($50 if less than 3-hour drive).  

• Early morning pick-up requests (before 6AM) and late-night pick-up requests (after 8PM) are charged a minimum of $50 surcharge for out-of-business hours operations.

• For USA arrivals or departures, all billing will be in USD at the stated Charter Transportation rates. This is to compensate for the additional costs and liabilities associated with operating in the USA. 

​

Charter Transportation - Surcharge Policy:

• Simply Kimberley / Resort Tours will automatically add an additional charge of 15% includes driver appreciation and fuel premium.