RESERVATION/BOOKING TERMS & CONDITIONS
COVID-19 | Update to Terms and Conditions: effective September 1, 2020:
In the event of inter-provincial border closings (not just a travel advisory), Simply Kimberley is offering our clients who have paid a deposit towards future service (lodging, transportation or activity packaging) the option to take a 100% credit towards future service within a 24-month period post-cancellation date. We are doing our very best to make sure we are being fair and helping everyone to get through these unusual times as well as protecting the viability of our tourism business through challenging times.
Provincial Health Order:
September 18, 2020 - By way of an updated Provincial Health Order, it is imperative that Simply Kimberley clientele abide by the following order:
No more than five individuals may be present in vacation accommodation, in addition to the occupants.
For Simply Kimberley owned properties (Stemwinder Chalet, Kimberley Ridge 410 and Kimberley Ridge 411) this means a maximum of 17 guests may be inside one of our properties at any time.
However, our properties are only zoned to allow twelve (12) guests staying in our accommodation at maximum.
Check-In Time 4:00 PM | Check-Out Time 10:00 AM
Accommodation - Reservation Policy:
A reservation request is not a confirmed booking. A booking is confirmed once payment has been received by Simply Kimberley. Although we endeavour to keep our pricing up to date, errors do occur and prices are shown when making a reservation occasionally vary. We will contact you once you make a reservation to confirm pricing, availability and to organize invoice details.
Accommodation - To Confirm A Booking:
Deposit Policy: 50% deposit is required to confirm a booking. Full payment is due one calendar month prior to arrival for Shoulder or Regular Season and three calendar months prior to Peak or Mid-Peak Season arrival.
100% non-refundable payment is required to confirm a booking within one (1) month of check-in during Shoulder or Regular Season and three (3) months with Peak or Mid-Peak Season bookings.
Accommodation - Seasons:
Peak Season dates:
Dec 23 to Jan 2 - annually.
The second Friday in February to the third Monday in February (Alberta Family Day long weekend).
Mid-Peak Season dates:
The third Monday in February to the last Sunday in February (Feb 15-28, 2021; Feb 21-27, 2022; Feb 20-26, 2023).
The third full weekend of July annually (JulyFest in Kimberley).
Shoulder or Regular Season:
all other dates outside of Peak or Mid-Peak Season.
Accommodation - Cancellation Policy:
Initial deposit (50% of invoice) is refundable (minus a cancellation fee) with a cancellation received a minimum of one (1) calendar month prior to arrival during Shoulder or Regular Season.
Initial deposit (50% of invoice) is refundable (minus a cancellation fee) with a cancellation received a minimum of three (3) calendar months prior to arrival during Peak Season.
A one-time cancellation fee of $100 + GST is applicable to each condo cancellations and a cancellation fee of $150 + GST is applicable to all Stemwinder Chalet cancellations.
Absolutely no refunds for cancellations received less than one (1) calendar month to arrival for Regular/Shoulder Season bookings or three (3) months for Peak Season bookings.
In the event of a cancellation inside of our cancellation policy dates, Simply Kimberley will endeavour to rent out the cancelled property. If we are able to, we will refund the cancelling party the difference between what was contracted and the revenue received from "re-rental".
Each property is subject to a per-stay cleaning fee, this fee is subject to 5% GST.
$150 per stay for Kimberley Ridge 410 or 411 condo
$350 per stay for Stemwinder Chalet
In the event, that the unit is not left in a tidy state as per the check-out requested guidelines (viewable off the Hospitality Guide link sent a week prior to arrival), excess cleaning will be billed at $40/hour and taken off your security deposit.
Refundable Security Deposit:
Each property requires a $500 or larger security deposit (dependent upon the group at the discretion of the manager). Stemwinder Chalet requires a minimum $1000 deposit.
The security deposit will be refunded within fourteen (14) days of checkout once cleaning and inspection have been completed.
Hot tub water changes are $100 and are required if food or alcohol has been allowed to enter the water. Hot tub water change is at the professional discretion of our hot tub maintenance company (Felko Pool and Spa); hot tub water changes will be accompanied by an image of the hot tub water prior to dumping the water.
Repairs to the property are priced at materials plus $40/hour in labour.
Bylaw infractions (below) will be taken out of the security deposit.
Accommodation - Pet Policy:
Simply Kimberley properties are pet-friendly with a pet surcharge of $25.00/night + tax per pet with a maximum of two dogs per stay (one dog per condo is permitted). Rental is conditional to the acknowledgement of our Pet Policy Conditions. We love pets but we need to ensure our units are respected and kept to hospitality standards for cleanliness. Please contact us for our Pet Policy Conditions.
Simply Kimberley's unit all have private hot tubs. We contract a hot tub maintenance company (Felko Pool and Spa) to ensure the hot tub is in suitable condition for your arrival. There are, however, mechanical events that can occur which are beyond the control of our maintenance program. In the event that hot tubs are not functional due to mechanical issues, we will refund 10% of the nightly rate for which hot tub was not in use. Please note a minimum $100 + GST additional fee will be charged for any abuse, damage or water dumping required from food or alcohol being allowed to enter the hot tub water.
Check-In / Out Times:
Check-in time is 4:00pm or later. Check-out time is 10:00am. To request a later check-out, please let us know as it may possible to accommodate.
Green Fees / Tee Time Bookings:
Simply Kimberley packages golf bookings with our accommodations as a key part of our business. With a minimum of 16 rounds booked, we'll provide a minimum $50 discount per night on our company-owned accommodations. As a golf tour operator, we do not upcharge for our golf bookings and all costs include carts plus PST on the carts. Green fees must be paid a minimum of 14 days prior to arrival.
5% GST is applicable to all totals including cleaning fees and pet fees.
NEW TAX: As of October 1, 2018, every accommodator selling accommodation in British Columbia, must register and collect Provincial Sales Tax (PST = 8%) and Municipal and Regional District Tax (MRDT = 2%).
Cando Venture Corp. DBA Simply Kimberley is GST Registered with GST No. 806947545 and PST/MDRT Registered with PST No. 1111-4727
Trip Interruption/Cancellation Insurance:
Things don't always go as planned, Simply Kimberley strongly recommends Travelers Insurance for your own protection. BCAA Trip Cancellation has policies to cover unforeseen situations.
Zoning Policy for Stemwinder Chalet:
The Stemwinder Chalet (152 Stemwinder Drive, Kimberley) is located in an RTA-1 zoned area. This means it is located in a residential neighbourhood zoned for tourist accommodation. Two important bylaws govern this property for tourist accommodation.
A maximum of 12 guests may stay at the property.
Noise Bylaw - No person shall cause or make, or permit to be made or caused, any noise in or on a public or private place which disturbs or tends to disturb the quiet, peace, rest, enjoyment, comfort, or convenience of any person or persons in the neighbourhood or vicinity.
We enact a strict no outside disturbance/noise policy after 10p on weeknights and 11p on weekends.
Penalties Associated with Bylaw Infraction for Stemwinder Chalet:
Every person who commits an offence against this bylaw is liable to a fine and penalty of not more than $2,000.00 (Two Thousand
Dollars) and not less than $200.00 (Two Hundred Dollars) for each offence and in default of payment thereof forthwith or within such
time as the presiding Provincial Court Judge or Justice of the Peace shall direct, the fine imposed shall be recoverable under the
provisions of the Offense Act, R.S.B.C. 1979, Chapter 305 and all amendments thereto.
Charter Transportation - Reservation Policy:
A reservation request is not a confirmed booking. A booking is confirmed once 50% deposit or full payment has been received by Simply Kimberley. Full payment is due a minimum of fourteen-days (14) prior to charter transportation service.
Charter Transportation - Cancellation Policy:
Cancellations received more than seventy-two (72) hours prior to pick-up time will receive a full refund minus a $100 + GST cancellation fee. No refunds for charters cancelled 72 hours or less before scheduled pick-up time.
Charter Transportation - Operating Policy:
Simply Kimberley / Resort Tours will not be responsible for delays caused by road conditions, weather or other conditions within or beyond the carrier's control. Cancellation Insurance or Trip Interruption Insurance is strongly advised due to the nature of mountainous travel.
In the event of a flight delay, drivers will wait for 30 minutes for no additional charge. Delays beyond 30 minutes from requested pick up time, will be billed at $100/hour plus 5% GST in 30-minute increments.
For departure flights, travellers must be ready 10 minutes prior to scheduled pickup time.
YXC Arrivals - Simply Kimberley / Resort Tours will meet clients at the arrival doors of the Canadian Rockies International Airport. Our branded shuttle will be parked out front of arrivals and driver will be inside awaiting confirmed passengers.
YYC Arrivals – Simply Kimberley / Resort Tours will organize a curbside pick up and will need to be in contact with clients via mobile or email to confirm exact pick-up time once luggage is collected.
Charter Transportation - Gratuity Policy:
Simply Kimberley / Resort Tours will automatically include an additional charge of 10% gratuity when moving groups of 3+ passengers.